Do you ship to my country?
Yes, we ship worldwide.

How will I know when my order ships?
Once your order has been dispatched you will be notified via e-mail.

Can I return/exchange my order?
For detailed information, please visit our Shipping & Returns page.

Can I cancel my order once it has been placed?
We are sorry for the inconvenience but we are unable to cancel orders at this time.

Where is my order?

We will keep you updated on your order status via email. You will receive an order confirmation after your order has been placed and a shippingnotification once your order has been shipped.

If you have not received an Order Confirmation email please check your spam/promotions folder within your email provider.

If you are still unable to locate your confirmation email, please contact our team and we will be sure to resend it to you.

Why is my package delayed?
During holiday seasons, orders may suffer a slight delay in shipment due to an excessive amount of orders being fulfilled. In addition, MIANI will not be held accountable for a delay in shipment caused by weather conditions, issues with international customs, or any other circumstances beyond our control.

Why do I need to pay customs duty? (for International Customers)
All International packages are shipped DDU (Duties & Taxes unpaid), meaning these fees are not included in the price of goods purchased from our website. It is your responsibility to pay these fees in order to receive your parcel. We are unable to advise the amounts of what these fees may be, if applicable at all. We recommend contacting your country's custom office for an estimated charges & rates on packages coming from overseas.

Are all MIANI Jewelry hypoallergenic?
We use hypoallergenic stainless steel and silver for our jewelry.
Usually these materials are hypoallergenic but if you experience any skin irritation or discomfort while wearing our jewelry, discontinue use and seek medical advice if necessary.